FAQ.s
Below are some common concerns of our clients before making a purchase.
If you have other questions, please send them to contact@ayrinest.com.General Questions
What is Ayrinest?
Ayrinest provides innovative smart home solutions including video doorbells, security cameras, smart lighting, and more to enhance modern living.
How can I contact customer service?
You can reach us at contact@ayrinest.com or call +44 20 8123 3281.
Refunds & Returns
How long do I have to return an item?
You have 14 days from receiving your order to request a return and refund.
What are the conditions for a return?
Items must be unused, in the same condition you received them, and in the original packaging.
How do I initiate a return?
Email us at contact@ayrinest.com with your receipt or proof of purchase.
Are there any situations where only partial refunds are granted?
Yes, partial refunds may be granted for items not in original condition, damaged, or returned after 14 days.
How is the refund process handled?
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed promptly.
What should I do if I haven’t received my refund?
Check your bank account, contact your credit card company, and your bank. If you still haven’t received your refund, email us at contact@ayrinest.com.
Who pays for return shipping?
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Can I cancel my order?
You can email us at contact@ayrinest.com to cancel or change an order that has not yet shipped. However, we cannot guarantee changes once the order is in process.
Shipping Information
How long does it take to process my order?
Orders are processed within 1–5 business days. Please note that shipments are not processed on weekends or holidays.
What shipping options do you offer?
We offer standard free shipping for all orders with an estimated delivery time of 7–10 business days.
Can I track my order?
Yes, you will receive an email with tracking details once your order is shipped. You can also track your order on our website's tracking page.
What should I do if my tracking shows the order was delivered but I haven't received it?
Check with neighbors or household members, verify the shipping address, and contact the carrier for proof of delivery. If you still cannot locate your package, contact our support team at contact@ayrinest.com.
Can I cancel or modify my order?
Customers have a 24-hour window from the time of purchase to request modifications or cancellations. Email us at contact@ayrinest.com for changes within this timeframe.
What if there is a delay in my delivery?
Occasional delays may occur due to unforeseen circumstances. Contact our support team if you experience any delays.
Unable to find satisfactory answers?